Frequently Asked Questions
Find answers to common questions about our cleaning services. Can’t find what you’re looking for? Contact us!
We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. If you have specific product preferences or allergies, please let us know and we'll accommodate your needs.
We recommend picking up any personal items, valuables, or clutter before our team arrives. This allows us to focus on deep cleaning rather than organizing. Make sure there's access to water and electricity.
Yes, all our cleaning professionals are fully insured, bonded, and have undergone thorough background checks. Your safety and peace of mind are our top priorities.
We understand plans change! You can reschedule or cancel your appointment with at least 24 hours notice at no charge. Last-minute cancellations may be subject to a fee.
No, you don't need to be home. Many clients provide us with a key, access code, or smart lock access. We'll secure your home when we leave and you'll be notified when the cleaning is complete.
Standard cleaning covers routine tasks like dusting, vacuuming, mopping, and bathroom/kitchen cleaning. Deep cleaning includes everything in standard cleaning plus detailed work like inside appliances, baseboards, light fixtures, and hard-to-reach areas.
Timing depends on the size of your home and type of service. A standard cleaning for a 2-bedroom home typically takes 2-3 hours, while deep cleaning may take 4-6 hours. We'll provide an estimate when you book.
Your satisfaction is guaranteed! If you're not happy with any aspect of our service, contact us within 24 hours and we'll return to re-clean the areas of concern at no additional cost.
Yes, our teams arrive fully equipped with professional-grade cleaning tools and eco-friendly supplies. If you prefer we use specific products or equipment, just let us know in advance.
We accept all major credit cards, debit cards, and online payments. Payment is processed after your cleaning is complete. For recurring services, we can set up automatic billing for your convenience.
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